Knittedhome


Frequently Asked Questions


How long will my items take to arrive?

Small items are ready to ship unless otherwise noted in their description.  I ship orders on Mondays + Thursdays and most packages take 2-3 business days to arrive if you are in the Continental United States.  Canadian customers may have to wait 1-2 extra days.  For international customers, I do not know the current shipping times. 

Larger items are made to order so they will take up to 14 days longer to arrive, due to the construction process.  Once I have your item(s) made, they will be shipped on the next scheduled shipping day (Monday or Thursday, which ever is first).

Once your item is shipped, you will receive an email shipping notice from me with your tracking number(s).  

 

How do I wash my dishcloths, washcloths, coasters & hot mitts?

All cotton items can be machine washed on hot, but their color will fade faster.  To preserve the color, I recommend cold water if stains or disinfecting is not a concern.  Machine dry or line dry to preserve color.  Items may need a little reshaping or stretching out of the dryer.

 

How do I wash my cowl, hat, & ear warmers?

All wool/acrylic blend items should be washed on cold, delicate cycle and lay flat to dry.  Too much agitation or heat can cause felting which will shrink your item(s).  

 

How long does a custom order take to arrive?

All custom orders start with an inquiry from you either via this Contact form.  If there is a specific item you are looking at for reference (color, sizing, style, etc) please include a link to it in your Message so we are both on the same page.

Once we have settled on a design, color, style & price, I will email you an invoice.  After your payment has cleared for the entire amount of the item(s), I will get to work creating your custom order.  Most custom orders are completed within 7 days or less, depending on the quantity of the order.  

I will happily send progress photos upon request.  They may also make it into the blog or on Instagram.

After your item(s) are complete, I will send you a completed photo of your item(s) & package them up for shipping.  They will be mailed out on the next scheduled shipping day (Monday or Thursday, which ever is first) and you will receive an email shipping notice from me with your tracking number(s).  

 

Where Can I Find You Locally?

Check out all my Craft shows & Pop-up Markets here or find my products in these Brick & Mortar shops.

Do you do Wholesale?

Yes!  Please fill out the form found here.

Still have a question?

I'd love the opportunity to give you an answer.  Please send me an email here.